WITHDRAW, REFUNDS AND EXCHANGES
If for any reason the user is not satisfied with the order, he can withdraw the contract within 14 days of the delivery of the order, and be refunded of all sums paid meantime. However, user will be charged of the cost of the shippings.
The beachwear (bikinis, bathing suits, shorts, swimwear, etc.) and underwear (panties, briefs and boxers) are always shipped to the user properly sealed with a protective hygienic tape. For hygienic reasons, the user can not terminate the contract of any of these goods. User will be warned, when purchasing any of these goods, prior to completion of the order, about the restrictions rights of this resolution.
In order to exercise the right to terminate the contract, User can, by any means, communicate his intention to FATIMAMENDES, namely:
• By email to the address firstname.lastname@example.org, communicating its intention to terminate the contract, and for this purpose, the order number supplied with the order confirmation. If User do not want to terminate the contract as to all the items of the order should also discriminate the references of the articles covered by the contract rescinded.
• Through access to the reserved area of our website, by accessing to the area "Order" and following the given instructions.
• Through the form of termination of contract sent with the order confirmation email, and subsequent submission to email@example.com email address or to the postal address: Rodovia de Covas - Pavilhão 2, 4810-565 Guimarães - Portugal.
RETURN INSTRUCTIONS OF GOODS
• After receive the request for termination of the contract, FATIMAMENDES will confirm to the User the resolution, and will send the coordinates for the return shipment, along with the RAN, making possible the return of the product. User should proceed with the return of the product within 14 days from the receipt of this email, otherwise the FATIMAMENDES will not feel obliged to accept the termination of the contract.
• If the goods are not received by FATIMAMENDES during this 14 day period, User will be contacted by mail, within 72 hours, and it will be asked to demonstrate with documents that he proceeded with the return of the goods in the indicated period. If User does not demonstrate it, FATIMAMENDES reserves the right not to accept the contract rescinded.
• When making a return, User must be sure to clearly mark the return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
• User should send the return with the courier indicated in the email sent by FATIMAMENDES, and must write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN e-mail (The Courier will provide the AirWay Bill to complete upon pick-up), and please ensure to fill in and enclose the returns form when returning the good(s) to FATIMAMENDES.
• The goods to be returned must be checked by the courier, when picking-up, so please do not close the box before it.
• Additional duties, taxes and/or any additional charge(s) that User may have incured, will not be refunded by FATIMAMENDES.
• In case of return of the whole or part of the order FATIMAMENDES will refund the amount that User has paid (excluding shipping charges).
• The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
• Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
• Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
• Returns must be packaged in the FATIMAMENDES box.
• Pick-ups for all authorized returns with FATIMAMENDES courier account numbers must be originate from the same country of the original shipment.
Refunds will be processed within 14 days after the receipt by FATIMAMENDES, of the returned items and the respective quality control.
FATIMAMENDES reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, FATIMAMENDES will deduct a 10% administrative/re-stocking fee from the refund.
FATIMAMENDES will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address, at his own expense.
For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by PayPal or by bank transfer will be refunded to the original account.
In the case of orders paid via Multibanco, User must indicate to FATIMAMENDES in writing, about the NIB/IBAN of his bank account, so that the amount can be refunded by wire transfer.
If for any reason the user is not satisfied with the order, he can also make an exchange of goods, within 14 days from receipt of order.
In these cases FATIMAMENDES will not add additional charges for shipping of the new item.
To make an exchange of goods, User should access the order in its personal area of the website FATIMAMENDES, and follow the instructions to complete the exchange as soon as possible to reserve another size/color.
Articles may be exchanged when an article of the same reference is available in another color or another size. The exchange for items of another reference is not currently available.
Once the exchange items are received and checked, the new items will be shipped immediately.
As in the exercise of right to terminate the contract, all additional duties, taxes or any additional charge that User may have, will not be refunded by FATIMAMENDES in the case of exchanged items.
DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to the User. FATIMAMENDES staff takes every effort to check all the goods thoroughly for any faults before shipping them.
FATIMAMENDES reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. If User do not wishes to be sent a replacement, and opt for the refund of paid amounts, he should make this request clear when accessing its personal account on FATIMAMENDES about the fault.
Requests of return of faulty goods must be made to FATIMAMENDES within 14 days from the date of delivery.
Refunds for faulty items will take place in a 30 days period after receiving the returned products.
In case FATIMAMENDES cannot offer a replacement to the User, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.