SHIPPING AND DELIVERY
Shipping charges will be added to the User order on the checkout process.
All orders to Portugal Continental are shipped by CTT Expresso with FREE SHIPPING;
The orders to the Portuguese Islands (Azores and Madeira) are subject to a cost of 20,00€.
The international orders are shipped by TNT, and subject to the costs mentioned below:
• European Union 20€
• Rest of Europe 35€
• USA and Canada 40€
• Rest of the world 70€
All these rates will be increased in 50% on all the orders with more than 3 items and on the orders with more than 2 pairs of shoes.
The above rates will be automatically updated on the checkout of the order.
Shipping rates are not inclusive of import fees that could be charged when the package reaches Customer destination country.
Sometimes FATIMAMENDES offer Free Shipping on all orders. This will be clearly stated on FATIMAMENDES website. Free Shipping will be applied to the order on the checkout.
EXTRA DUTIES AND CHARGES
For all countries inside the European Union (EU), prices include Portuguese VAT at 23%. Users outside of the European Union (EU), will have the VAT charge removed in the checkout process.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once the package reaches Users country.
FATIMAMENDES shipments are made according to Incoterm Delivered Duty Unpaid (DDU), which means that FATIMAMENDES do not collect VAT, duties and/or taxes on orders to countries outside the EU and cannot predict witch particular charges may be. If Users do incur in any such additional charges they must be rendered in order for its package to clear customs. Please contact the local customs office for more information.
FATIMAMENDES operate Monday to Friday and not on local/public holidays.
Delivery times may be a little longer during sales or local/public holidays:
• Portugal 1 to 3 working days
• Europe 1 to 3 working days
• USA and Canada 2 to 5 working days
• Rest of the world 3 to 8 working days
All the orders require a signature upon delivery.
FATIMAMENDES are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.
All orders are shipped from FATIMAMENDES warehouse within 2 business days (subject to card clearance).
Once the package is shipped FATIMAMENDES will send an email to the User with instructions on how to track and collect it.
For all orders, the shipping confirmation will include carrier and tracking number information.
SHIPPING AND COLLECTING
During the registration process at FATIMAMENDES User will be required to register or provide its personal address information.
The package will be delivered to the address stated as User delivery address. If User wishes FATIMAMENDES to ship the package to an alternative address, that address must be stated in the checkout process.
If the User wishes to send products to more than one address, he should place one order for each address. User will be charged for shipping on each order.
With the tracking number information provided with each order, User will be able to track his package at every moment.
Due to courier restrictions and the risk of credit card fraud FATIMAMENDES cannot deliver to PO Boxes.
SHIPPING AND COLLECTING PACKAGES IN PORTUGAL
Orders within Portugal will be shipped with CTT Expresso.
User can track its package at CTT Expresso website using the tracking number provided.
Once that CTT Expresso requires a signature when delivering the goods, User or his representative will have to be present at specified shipping address at the time of the delivery.
SHIPPING AND COLLECTING INTERNATIONAL PACKAGES
International orders will be shipped with TNT.
User can track its package at TNT website using the tracking number provided.
Once that TNT courier requires a signature when delivering the goods, User or his representative will have to be present at specified shipping address at the time of the delivery.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, costumers are asked to inspect the box carefully BEFORE signing for the delivery. FATIMAMENDES packages are carefully sealed with personalised plastic tape.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and please contact FATIMAMENDES at firstname.lastname@example.org.
ORDER NOT DELIVERED IMPUTABLE TO THE USER
If the order is not successfully delivered to the address of the user due to any reason imputable to him (no person at the address, wrong phone number, wrong or incomplete address, disagreement with import regulations, etc..), as per the trade agreement with FATIMAMENDES, there may be the risk of the order is returned to FATIMAMENDES at the expense of the user, including any import fees that may be charged at the time of the reentry in Portugal, in the case of shipments from countries outside the EU. These costs will be deducted from any eventual reimbursement.
Shipping costs will not be refunded for uncollected items.
Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by FATIMAMENDES.
ORDER NOT DELIVERED IMPUTABLE TO FATIMAMENDES
If for any reason imputable to FATIMAMENDES is not possible to deliver the ordered items within 30 days after order confirmation, a new delivery date will be proposed to the user. If this new date is not convenient for him, for any reason, User may terminate the agreement without being blamed for any expense or charge. User will be refunded all amounts paid meantime, within 30 days of termination of the contract.
FATIMAMENDES insures each purchase during the time it is in transit until it is delivered to the User. All orders require signature upon delivery, at which point responsibility for the shipment passes the User.
If User has specified a recipient which is not itself for delivery purposes then he accept that evidence of a signature by them is evidence of delivery and fulfillment by FATIMAMENDES and transfer of responsibility in the same way.
In case of Force Majeure, FATIMAMENDES obligations can be delayed. The contract between the User and FATIMAMENDES can, in such cases, be partially or fully terminated by either party.
Force Majeure is consider when an even as war, civil war, revolution, riot, governmental measures, strike, blockage, natural disasters or something similar happen.
In any of these cases FATIMAMENDES will do all that it can be done to solve the matter for the User as soon and entirely as possible.