EXCHANGES, RETURNS AND REFUNDS 


 

EXCHANGES & RETURNS
If, for any reason, you are not satisfied with the order, you have 14 days from the date you received your order to exchange or return.
We will collect the package from your home, work or an alternative address for free.
Please, make sure that the Security Tag is still intact and attached to returned item(s). Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Item(s) must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

To make return or exchange of the goods, please follow these steps:

1. Sign into your account and under My Orders, select the order number containing the items you would like to return.
2. Print the return order and choose the reason to return. If you would like to exchange an item, choose your replacement size.
3. Arrange a collection with our customer service. Please contact us at return@fatimamendes.com and mention the order number in the email subject.

Please note, pick-ups for all authorized returns with FATIMAMENDES courier account numbers must be originate from the same country of the original shipment.

Once the exchange items are received and checked, the new items will be shipped immediately.

The beachwear (bikinis, bathing suits, shorts, swimwear, etc.) and underwear (panties, briefs and boxers) are always shipped to the user properly sealed with a protective hygienic tape. For hygienic reasons, the user can not return any of these goods. User will be warned, when purchasing any of these goods, prior to completion of the order, about the restrictions rights of this return.
 

REFUNDS
Your refund will be credited to the original payment method or as store credit at FATIMAMENDES.
Refunds will be processed within 14 days after FATIMAMENDES receives the items and proceeds to quality control.
FATIMAMENDES reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, FATIMAMENDES will deduct a 10% administrative/re-stocking fee from the refund.
FATIMAMENDES will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address, at his own expense.
For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by PayPal or by bank transfer will be refunded to the original account.
 

DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to the customer. FATIMAMENDES staff takes every effort to check all the goods thoroughly for any faults before shipping them.
FATIMAMENDES reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. If User do not wishes to be sent a replacement, and opt for the refund of paid amounts, he should make this request clear when contacting our customer service.
Requests of return of faulty goods must be made to FATIMAMENDES within 14 days from the date of delivery.
In case FATIMAMENDES cannot offer a replacement to the customer, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.

 

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